What we build  /  Custom CRM development

Custom CRM development · Vaughan & the GTA

A CRM built around how your business actually works.

Off-the-shelf CRMs make your team work their way. We build custom CRMs for GTA businesses that work yours: your pipeline, your quotes, your jobs and your follow-ups, in one system your team will actually use.

Sound familiar?

  • "Our software can't do that."Your team has bent the way it works to fit the tool, with workarounds, extra steps and side spreadsheets.
  • Leads slip through the cracks.Enquiries sit in inboxes and voicemails, and follow-ups depend on someone remembering.
  • Information lives in five places.Customer details, quotes, jobs and invoices are spread across different apps that don't talk to each other.
  • Paying for features nobody uses.Big monthly subscriptions for a platform built for every industry, and still missing the one thing you need.
01

What your CRM can include

Only what your business needs. Nothing it doesn't.

We start from how work moves through your business today, from the first enquiry to the final invoice, and build the CRM around it.

  • A sales pipeline that matches your stages
  • Customer and job records in one place
  • Quotes and estimates that turn into jobs
  • Automatic follow-ups, reminders and review requests
  • Scheduling and team assignments
  • Invoicing and payment tracking
  • Reports and a live owner's dashboard
  • Works on phones for your team in the field
02

Connected to the tools you already use

No double entry.

Your website forms, calendar, email, accounting software and payment tools can feed straight into the CRM, so information is entered once and shows up where it's needed. We confirm which of your tools connect before we quote.

  • Website and booking enquiries land as new leads
  • Accounting and payment tools connected, where they allow it
  • Email and calendar connected
  • Your existing data moved over
03

Or we customize the one you have

Sometimes the right answer is to fix, not replace.

If your current CRM mostly works, we can customize it and connect it to the rest of your business instead of starting over. We'll tell you honestly which route makes more sense.

How it works

From first call to a CRM your team uses every day.

  • 01

    Free 20-minute call

    You tell us how the business runs and where it's getting stuck.

  • 02

    Clear proposal

    A fixed price and timeline for exactly what we'll build.

  • 03

    Build with previews

    You see and test it as it's built, and we adjust as we go.

  • 04

    Launch and support

    We move your data over, walk your team through it and stay on if you want us to.

Built for businesses like yours

We work with owner-led businesses across Vaughan, Toronto, Markham, Richmond Hill, Mississauga, Brampton and the rest of the GTA, especially companies that quote, schedule and deliver work.

HVAC & plumbingKitchen, cabinet & stone showroomsCommercial subcontractorsHome & property services

Questions owners ask us

How long does a custom CRM take to build?

It depends on how much it needs to do. We scope it on a short call, then give you a fixed timeline and price in the proposal. Most builds go live in phases, so your team starts using the core of it early instead of waiting for everything.

Can you move our data over from the CRM or spreadsheets we use now?

Yes. We scope the move in your proposal and bring your customers, contacts, jobs and history across from your current CRM, spreadsheets or accounting software, so your team doesn't start from zero.

Who owns the CRM and our data?

Your data always belongs to you. The CRM we build is yours to keep once it's paid in full, set up under your own accounts or hosted by us on a care plan, whichever you prefer. If you ever want to move on, you take it with you.

Do we have to replace the CRM we already have?

Not always. If your current CRM mostly works, we can customize it and connect it to your other tools instead. We'll tell you honestly which route makes more sense on the first call.

Will it work on phones for our team in the field?

Yes. Everything we build works on phones and tablets, so your team can update jobs, add notes and photos, and see their day from anywhere.

How much does a custom CRM cost?

Every business is different, so we don't publish one price. After a free 20-minute call we send a clear, fixed-price proposal, and larger builds can be paid in phases.

Also see: workflow automation, KPI dashboards and custom apps.

Begin

Stop bending your business to fit your software.

Bring us how your business runs today. Leave with a clear plan for a CRM that fits it. Twenty minutes, no pitch.

Book a 20-minute call →